- Measures a process that may affect/prevent an outcome
- Does not require risk adjustment
- Usually easier to understand
- Target rate = 100%
- Applies to variety of healthcare settings
- Involves direct care providers
ownership / accountability
- Ex. hand hygiene, Surgical Care Improvement Project (SCIP) measures
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- Measures actual result
- More complicated
- Often requires risk adjustment
- Often more difficult to understand
- Customized goals can be set
- May not be able to be collected in all settings
- May not involve direct care
less ownership/accountability
- Ex. CLABSI, SSI, CAUTI
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