Our technical support team is here to help you with any problems that you may have with the ordering, set up, or use of any video conferencing equipment.
Richard Watson - Video Engineer
Virginia Information Technology Agency
Phone: (804) 864-7179
Cell Phone: (804) 840-7646
Pager: (800) 918-5837
Robert "Brad" Bradley -
Distance Learning Coordinator
Virginia Department of Health
Office Phone: (804) 864-8233
Cell Phone: (804) 840-2376
If you have equipment that is broken/not operating properly, you will need to call WireOne's Technical assistance center at 1-800-654-8439. Be prepared to give them the equipment serial number. With the exception of the ViaVideo desktop units, we pay a maintenance contract on our Polycom equipment which covers technical support from the company and replacement of equipment that is not functioning properly. (This contract does not cover breakage of equipment by a person).
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